GSI

Customer Success Transform Account team needs support of using assignment rate and utilization rate in a/b testing for onboarding questionnaire feature.

We are using eio_publish.access_shared.assignment_daily table for our analysis while you recommended ADP_WORKSPACES. GSI_ANALYTICS_SHARED.LC _KPI_FINAL_WITH_USAGE . Is the table you recommended not using the snapshotted data? How are these two tab...

Hi Team, Our FBPs require visibility into Utilization and Assignment rates at the Parent CSN level to incorporate high-risk, large deals into quartely forecast planning for Renew business. We found your 'Risk Analysis' report to be very helpful. R...

We'd like to relaunch the Autodesk Canceller Study in FY26, which will allow us to better understand the reasons why customers are churning. Looking to your team to help us identify churning customers, ensuring we are not including false churn cus...

Any metrics to show if the BIM to ACC move is leading to improved customer sentiment or scores or improved outcomes?

My director and VP are interested in understanding the total number of Autodesk licenses are in use across our different market segmentations, geos, and priority categorizations. We need this data to compare with the totals found in our research c...

Mid-Market Accounts have the lowest sentiment of all sales segments and are under-represented in our customers’ feedback to Autodesk. There is a golden opportunity to understand their challenges, improve their experience, and to establish a more s...

Need for a to filter the “Engaged” vs “Supported” accounts in this dashboard. Engaged accounts are flagged as “CCS engaged” in SFDC. This data would be helpful for the Premium Mid-Market accounts.

This analysis is needed ahead of the Q2FY25 QBR at end of July. Want to understand the impact that CSAs are having on Premium Plan customers when they are engaging. What is the impact on Premium Plan customer expansion at the account level? i.e. I...

Customers who have a lot of Flex either have lots of occasional users, OR, they are extending Flex beyond occasional users to moderate and/or heavy users. If the latter, I'd like to know why. Before I can reach out to ask the customer or their sal...