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CS CSD Growth Strategy Insights Idea Form
Status Complete/Executed in product
Created by Guest
Created on Aug 22, 2024

Trust analysis follow up - could we add product granularity to the data?

Hi Barna,

Dan Lohmeyer, who heads the AEC BID team wants some more details on the Tenure-Trust analysis you did for us.

Slide 19 / Trust by customer tenure: do you have a way to assess whether the respondent mix changes substantially between these different customer groupings (<1 years, 1-2 years, etc.)? For example, if most Fusion customers are <2 years and most Revit customers are >4 years, and Fusion customers are generally trust us more than Revit customers, could that be describing the difference? This example is fictious just to highlight the point. I didn’t see trust breakdowns by product used or customer segment.



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